Apr 2020 – Present
Business Analyst / IT Analyst / Solution Architect - Delivering digital solutions
Leading design and delivery of digital banking solutions. Responsibilities span business requirements, IT analysis, regulatory alignment, and integration across channels and core systems. Delivering technical specifications, risk mitigation, and smooth rollout with stakeholders, compliance, and operations.
Feb 2022 – Oct 2024
System Integrator - Integrated transport system
Responsible for ensuring the successful integration of deliverables from multiple vendors into one unified IT solution. Coordinated both software and hardware components, oversaw integration design, and managed cutover and production deployment. Reported to board members and shareholders, prepared risk assessments, and guided program and change management activities. Provided expert consultation on emerging IT challenges, monitored field connectivity quality, and ensured smooth handover into operations.
Jun 2018 – Jan 2020
Project Manager — IT & Organisational Change
Directed a cross-company transformation programme: target operating model definition, IT process redesign, and change management. Coordinated activities among operations, IT, and HR; established reporting cadences for executives; delivered measurable improvements to service quality and time-to-value.
Aug 2017 – May 2018
Business Consultant — SAP CRM Rollout
Led multi-country rollout of SAP Cloud for Customer. Managed requirements, solution design, vendor coordination, testing and data migration, and training. Unified legacy processes, introduced common KPIs, and enabled a single CRM view across markets.
Jan 2017 – May 2017
Team Lead & Lecturer — Operational Excellence
Designed and delivered an Operational Excellence programme. Trained client managers and teams on lean/continuous improvement, prioritised high-impact initiatives, and supported implementation with coaching and measurable benefits tracking.
Jun 2016 – Jan 2017
Business Analyst — Customer Systems Integration
Complex international integration of customer-facing systems into a single solution. Coordinated multiple vendors, planned and executed E2E testing, and resolved critical defects affecting CRM, billing, and care systems; ensured stable cutover.
Feb 2016 – Jun 2016
Team Lead & Lecturer — Operational Excellence
Delivered training and coaching for mid-management and SMEs on CI/lean methods. Facilitated workshops, prioritised improvements, and embedded new practices to sustain gains.
Jun 2015 – Feb 2016
Business Consultant — Microsoft Dynamics CRM Implementation
Led CRM implementation covering analysis, solution design, UAT coordination, go-live and hypercare. Managed delivery/defect reporting and trained key users to stabilise post-launch operations.
Mar 2015 – Jun 2015
Business Consultant — International System Integration
Stream lead for SAP Data Management within a global integration. Analysed data models across SAP modules (FI/CO/HR/MM/SD/SRM), ran data governance workshops, and oversaw migration and reporting.
May 2014 – Mar 2015
Project Manager & Consultant — SAP Master Data Management
Directed integration of master data across global and local SAP instances. Managed design/customisation, E2E testing, and reporting; ensured consistency, data quality, and auditability.
Jun 2013 – Mar 2014
Business Consultant — Contractor Management Tool
Designed and implemented a tool to manage contractors and procurement workflows. Gathered requirements, prepared specifications, led testing and user training, and improved reporting efficiency.
2012 – May 2013
Software Developer & Analyst — IFRS Statements Analysis
Gathered business requirements and designed a solution for IFRS financial statements analysis. Developed server-side web services for data processing and integration with client applications.
2009 – 2011
Software Developer & Analyst
Analysed, designed, and developed banking applications used by branch representatives. Built loan-processing capabilities (application intake, parameter calculations, documentation generation) and supported/maintained production systems.
2009 – 2010
Data Analyst
Produced management reports based on CRM data; handled analysis, visualisation, and data cleansing to support decision-making.
2007 – 2009
Data Analyst — SAP PM/MM; Maintenance & Technical Inventory
Implemented a new process for technical inventory using mobile devices integrated with SAP PM/MM. Automated inventory by parsing NMS logs. Responsibilities included data analysis/cleansing, report creation, participation in design and integration testing, vendor coordination, test data preparation, ad-hoc user support, and management reporting.